Dear valued users of our health monitoring apps,
We've recently received several emails from concerned users who thought they had lost years of their precious health data after updating to the latest version of our apps. We want to assure you that your data is safe and can be easily accessed through our new 'Import Legacy Data' feature.
For a remarkable 15 years, our apps have been faithfully serving people, helping them track and manage their health. That's a decade and a half of continuous support and improvement! We understand the immense value of the data you've entrusted to us over these many years, and we're committed to ensuring you always have access to it.
Why Can't I See My Old Data?
Our latest update introduces a new cloud-based storage system, offering enhanced security and accessibility. However, this new system isn't directly compatible with the old local storage method. That's why your historical data might not be immediately visible in the updated app.
How to Access Your Historical Data
Accessing your years of health records is simple:
- Open your app (BPMon, iHeart, BGluMon, etc.)
- Navigate to the "Reports" tab
- Look for the "Import Legacy Data" option
- Tap on it and follow the on-screen instructions
Why This Change Matters
Our new cloud-based system offers several advantages:
- Your data is no longer tied to a single device
- Even if your device is lost, broken, or stolen, your data remains safe
- If all your devices are lost, your data is still secure in the cloud
- When you add a new device to your Apple account, your health data will automatically be available
Still Having Trouble?
If you don't see the 'Import Legacy Data' option or encounter any issues during the import process, try these steps:
- Force close the app
- Restart your device
- Reopen the app and check again
If you're still unable to access your data, please don't hesitate to contact our support team. We're here to ensure you can access all your important health information.
Remember, your health journey is important to us. We've made these changes to provide you with a more secure, accessible, and reliable way to track your health over time. Thank you for your patience and continued trust in our apps.
Stay healthy!
The Health App Team
